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Terms & Conditions

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Welcome to Zappe. By accessing our website or booking our cleaning services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully. If you do not agree with any part of these terms, you should not use our services.

1. Services Offered

Zappe provides residential and commercial cleaning services throughout selected regions in the United States. Services may include routine cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleanup, and other custom packages.

All services are subject to availability and may vary by location.

2. Booking & Payments

  • Bookings can be made via our website, phone, or email.

  • Full payment or a deposit may be required at the time of booking.

  • Accepted payment methods include credit/debit cards and secure online gateways.

  • Prices are subject to change but will be confirmed before booking.

  • Any additional charges (for extra work or add-ons) will be communicated and approved in advance.

3. Cancellations & Rescheduling

  • You may cancel or reschedule your booking at least 24 hours in advance without penalty.

  • Cancellations made with less than 24 hours’ notice may incur a cancellation fee.

  • In the event of a no-show or denied entry, we reserve the right to charge the full service fee.

4. Customer Responsibilities

To ensure quality service, customers are expected to:

  • Provide safe and reasonable access to the property.

  • Secure pets, valuables, and fragile items.

  • Notify us of any special instructions or areas requiring extra care.

Zappe is not responsible for damages resulting from unsafe or cluttered workspaces, undisclosed fragile items, or hazardous materials.

5. Satisfaction Guarantee

We strive to provide high-quality cleaning every time. If you’re not satisfied with any part of the service, please notify us within 24 hours. We will gladly return to re-clean the area at no additional cost.

6. Liability

  • Our cleaners are background-checked, trained, and insured.

  • While we take utmost care, Zappe is not liable for pre-existing damages or wear and tear on property.

  • Zappe is not responsible for loss or damage caused by circumstances beyond our control, such as acts of nature or third-party issues.

7. Use of Website

By using our website, you agree not to:

  • Use the site for any illegal or unauthorized purpose

  • Copy or distribute content without permission

  • Upload or transmit harmful code or malware

We reserve the right to restrict or terminate access to our site at our discretion.

8. Intellectual Property

All content on the Zappe website, including text, graphics, logos, and images, is the property of Zappe or its licensors and is protected by copyright laws. Unauthorized use is prohibited.

9. Privacy

We respect your privacy and are committed to protecting your data. Please refer to our Privacy Policy for detailed information on how we collect, use, and safeguard your personal information.

10. Changes to Terms

Zappe reserves the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new terms.

11. Governing Law

These Terms & Conditions shall be governed by the laws of the United States and the specific state in which services are rendered. Any disputes shall be resolved in the local courts of that state.